Terms & Conditions
We will endeavor to deliver to the UK mainland within 5 working days (excluding weekends & public holidays) of receipt and completion of your order, however delays are occasionally inevitable due to unforeseen factors. Vortigern Limited shall be under no liability for any delay or failure to deliver within estimated time scales
All items delivered require a signature. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charges associated with it.
Shipping costs will vary according to size, weight and location. You will be advised accordingly of the cost once your order has been received.
It is your responsibility to ensure that your goods are checked BEFORE signing the delivery note. If you have received an item that is damaged, it is VERY IMPORTANT that you sign the delivery note as "damaged". You must notify us of any damage within 24 hours of receipt. We will then arrange to collect and replace your item within the usual time scales as indicated in the terms of delivery. We cannot accept claims for damaged goods if the courier has obtained a clean signature or if more than 24 hours after delivery or where offered the optional insurance has not been paid.
We cannot process claims for damaged packaging where the contents is undamaged. The fuction of the packaging is to protect the contents whilst the item is in transit.
No Claim for damage can be processed if the delivery note is not signed 'damaged' or you did not notify us within 24 hours of the damage from receipt of the delivery or the optional insurance if offered has not been paid.
If you have not received your item within 7 working days of despatch of your order please contact us through the ebay message system. If the courier has attempted to deliver your item and has left a card you must contact the couriers direct. If we have had an item returned back to us due to non communication on your part, you will be responsible for additional shipping costs.
Heavy items such as trampolines and large swimming pools etc may require assistance at point of delivery for help with unloading and carrying the item to your property, as the driver may not be able to handle these alone.
The point of delivery is the nearest point of your property boundary that can be reached by the driver. The driver cannot be expected to carry the parcel within your property. i.e. to your front door or any other location. In certain circumstances when access to you property by the delivry vehicle is restricted then the point of delivery will be the closest that the driver can reach with his vehicle.
We will despatch items as soon as payment has been received and cleared. Requests for a delay in despatching an item cannot be guaranteed to be actioned and any liability for a returned delivery due to no one present at the delivery address at the time of delivery will be with the buyer.
We cannot be held responsible for non delivery of items if the delivery address given is not correct or incomplete (i.e. no house name or number/street details etc). If this is incorrect or incomplete the item may be returned to our distribution warehouse by the courier. If this occurs then you will be liable for the costs of the item to be returned to us and then re-despatched back to you. i.e. 2 times the original delivery charge.
Specifically all items purchased through Ebay will be despatched to exactly the delivery address you have registered with Ebay. If this is incorrect or incomplete the item may be returned to our distribution warehouse. If this occurs then you will be liable for the costs of the item to be returned to us and then re-despatched back to you. i.e 2 times the original delivery charge.
Please check your details registered with Ebay before making payment, failure to have your correct address will result in a delayed delivery and possible extra charges. This includes the post code (please check for mixing up of zeros and O's, ones and L's etc)
For Ebay purchases we use the delivery address registered with Ebay, if you request an alternative delivery address either by email or any other form of communication then although we will endeavour to comply with this request we cannot guarantee that either we will receive this information or use this information on your delivery. If the item is delivered to the address registered on Ebay, even if you have requested an alternative address then our commitment is fulfilled.
All costs must be paid before any item is re-despatched.
Refusal Of A Delivery
Refusal of a delivery will make you liable for a charge equal to the original delivery for the item to be returned to us and a further charge for the item to be redelivered. i.e. a refusal of a delivery for any reason will mean you are liable for an extra cost of twice the original delivery charge.
The correct Proceedure is to accept the delivery, if damaged sign delivery note as such and contact us within 24 hours. We can advise you of the course of action for a replacement.
Booked in Deliveries
If a delivery has been booked in for a specific day and you are not in when the courier makes their delivery and they are unable to make the delivery then you will be liable for the any redelivery charges made by the courier.
Returns, Cancellations & Substitutions
Items won on an auction are non-refundable and you can not cancel your Auction win on Ebay this is a legally binding contract. Please make sure you require the item before bidding. If you receive the item we will not accept a return if you decide you no longer require the item either for a refund or to swap for a different product.
You have a right to cancel your order for any item purchased on a fixed priced sale for a full refund within seven days after receipt. However, you must take reasonable care of the item/s and must not open them. You will be responsible for the shipping costs both to and from your address. To return your item you must advise us by email or in writing. You will be responsible for the item until it arrives back with us in an undamaged condition. If the item is returned damaged in any way then we will not be able to offer a refund and it will be your responsibility to arrange the pickup of the item at you cost.
Pricing & Payment
While we try and ensure that all prices are accurate, errors may rarely occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of continuing with your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled.
All prices include VAT at the applicable current rates but exclude delivery charges.
No item will be despatched until full payment has been received and cleared by the bank. For this reason electronic means of payment are preferred.
Warranty General Conditions
If the item is found to have a faulty part we reserve the right to send a replacment for that part rather than a complete replacement item.
Any warranty given or implied will be a return to base warranty you will be responsible for all shipping costs incurred. You must use any manufacturer repair or replacement service provided. If you wish to return any faulty item you must first contact usthrough the ebay message system.
We do not give cash refunds. If we cannot repair your item we will replace it with an item of equal or greater specification. You will be responsible for all shipping costs incurred. (This does not affect your statuatory rights).
Items returned to us need to be examined and any necessary repair or replacement can take up to 30 day to process from receipt of returned goods to despatch of replacement/repaired item. If the item is not in stock then it may take more than 30 days to despatch the replacement as it will have to be ordered from the manufacturer.
Warranty for Used Products / Catalogue Returns
If an item is sold as used or a catalogue return then there is no warranty unless specifically stated in the ebay item listing.
Items Bought for Trade and Resale
All items bought by companies or individuals for trade or resale purposes will not have any warranty other than that provided by the original manufacturer.
Stoves Specific Conditions
Stoves are warranted for 12 months for manufacturing faults. The warranty does not include the Glass, damage caused by non seasoning of the stove or overfiring. As the flue/chimney that the stove is connected to and the fuel used has a large impact on the performance of the stove no guarantee of the output ratings can be given. It is the buyers responsibility that the installation meets any building regulations, smokeless zone suitability and ventilation and flue /chimney requirements at the installtion site. A qualified installer must be used otherwise the warranty on this product is invalid.
Swimming Pools, Swimming Pools Accessories and Inflatable Products Specific Conditions
These products including pool liners, pool frame parts, filter/pumps, pool heaters and any other pool accessory or related product are specifically covered by the manufacturer and they have warranty/help phone lines and these must be used for any warranty claims. The manufacturers will supply any replacement parts directly to you. Typically you may be requested to cut out a faulty section of the liner and forward to their customer services. You must comply with any conditions including sending of all or part of the pool to them (at your cost) before a replacement is made. We will not directly replace, repair or refund a swimming pool or inflatable product.
Trampolines Specific Conditions
Due to the nature of trampolines and their use, any warranty given or implied is limited to manufacturing faults and no liability can be excepted for injuries or losses caused with this equipment. Specifically any warranty excludes faults caused by misuse, abuse or inappropriate bouncing. This includes but is not limited to springs being overstretched, tears in jumping mat and frame distortion, bending or breaking due to inappropriate footwear being worn overloading, inappropriate bouncing, bouncing too close to the edge and bouncers contacting the frame.
Tents Specific Conditions
Tents are manufactured by hand and as such may have small defects included and not limited to imperfections in the tent material, missing tie loops, stitching errors and fit of poles. Due to this manufacturing process tents may also have loose threads, zips may be stitched along the base and seams may need to be sealed. Hence there is no warranty on seam water proofing.
Contacting Customer Services
For all enquiries including despatch, delivery and after sales service please go to through the ebay message system.
Product Description and Availability
Occasionally manufacturers will update there products, and we reserve the right to supply these even if pictures and descriptions may vary from the listing shown.
Pictures are for illustration purposes only and products may occasionally vary in size, specification, shape or colour.
Items are sometimes sold that are not available at the specific time of the sale. The estimated delivery time will be shown but due to circumstances beyond our control we may not be able to despatch at the estimated time. Vortigern Limited shall be under no liability for any delay or failure to deliver within the estimated time scales.
Whilst we do our best to ensure that stocks of products are available there may be occasions where broken or damaged stock prevents us from fulfilling an order. In such instances you will be given the choice to wait for stock to arrive or be given a full refund.
The maximum liability for any reason is limited to the cost of the item payed.
All transactions are undertaken and conducted under the jurisdiction of Isle of Man Law and any disputes in connection therewith shall be tried in the Courts of The Isle of Man.
These conditions alone, to the exclusion of any terms contained in the Customer’s documents, shall govern every contract between Vortigern Limited and the Customer and no variation will have any legal effect whatsoever unless agreed in writing and signed by one of the Directors of the Company.
The placing of an order with the Company or the act of bidding on any of the Company’s auction items shall be deemed as acceptance of these terms.